BIGA members now have access to our own BIGA Professional Advisors. 

The advisors are here in the forum to help our members first hand to improve business and business practices or you can contact them privately either by email or using the messaging function. 

The Vet,  The Behaviourist, The Business Advisor,

 The Accountant, The Groomer, The HR Consultant

The Vet - Dr Sophie Bell BVMS MRCVS

I am Dr Sophie Bell, vet, and dog groomer.  I believe in an open-minded attitude and follow a holistic approach to our animal’s health taking nutrition, lifestyle, and environmental factors into consideration to improve our pet’s health and well-being.  Although I use conventional medicines in my role, I love to explore natural remedies and work alongside a variety of great professionals from veterinary physiotherapists, hydro therapists, veterinary herbalists and of course dog groomers as well as other amazing practitioners.  We all play an important role in pet health and client education.  

Working together means we can use one another’s expertise to create a better life for our animals.   Using my veterinary experience, I have created several educational courses and webinars which I host through my company Animal Love Pet-First Aid.  My online canine health and first-aid course has been rated highly and well received, and I am excited to say that an advanced course is on its way!  I also cover other animals as well as dogs.

Dog groomers are an extra pair or eyes and often spot things that the owner does not, I am proud to be working with BIGA to support groomers, to provide them with a wealth of extra knowledge and to add to their amazing skill set.

To Ask The Vet, please click here

  The Behaviourist - Andrew Hale Bsc 


Hi. My name is Andrew Hale and I am a Certified Animal Behaviourist and trustee at the Association of INTODogs. I am also the behavioural consultant for Pet Remedy. With a background in human psychology I am passionate about exploring the emotional experience that lies beneath our behaviour, and our dogs! I run an online education and support business called Dog Centred Care, where I host short course for carers and professionals and 1-2-1 online consultations.

I have always tried to champion the important role of the grooming professional. Being on the front line, the groomer may well see the dog more than any other care professional. As behaviour plays such a big part of the salon experience, I love helping my colleagues in the grooming profession to understand more about the dogs emotional experience that drive those behaviours. Most dogs cope well, but for those that do not we have to try and understand what emotional need they are trying to convey. For those dogs that do struggle in the salon, many have presentations  that are more than just not liking the grooming experience – such as separation, handling or trust issues etc.

I am really looking forward to working with BIGA to help support my amazing colleagues in the grooming industry to learn more about the dog’s emotional experience, as well resigning the stresses that come with working with challenging behaviours.

To Ask The Behaviourist, please click here

The Business Advisor - Bill Betts

Hi I am Bill I am not a groomer myself.  I have had a different experience in business. I have worked behind the scenes at our family pet grooming business for many years, and I have learnt the hard way how to make a successful business out of grooming other people’s pets.  With 16 years of experience I can now help you with many aspects of your business journey. 

To Ask The Business Advisor, please click here

The Accountant - Vicky Clark Bsc

My name is Vicky Clark and I am the owner and face behind The Pet Accountant. I work with people all over the UK (isn’t the cloud amazing?). My six years of experience as an accountant and ten years in finance mean that I know my way around a tax return. In recent years I have gravitated towards clients that are pet professionals, because quite frankly, if I wasn’t an accountant I’d probably be working with animals too. I work with a lot of Groomers and have helped them go from their back garden to having a number of salons and growing their profit massively.

I have noticed over the years that the grooming industry has and is growing at a massive rate and this comes with its issues. The reason I have joined BIGA is because I believe and share there ethos of wanting to promote and create a safe and regulated industry for this profession. I want to play my part in this and help the members of BIGA get off on the right foot and grow a professional business.

To Ask The Accountant, please click here

The Groomer - Debby Knight LCGI

My name is Debby Knight and I started my grooming career 50 years ago and I have groomed on and off since then.

I have worked in both the USA and UK, grooming, teaching and examining, along with running my own successful grooming and training salon. I have a teaching qualification along with City and Guilds Qualifications to Level 4 LCGI plus a BA ( English). I have learnt through trial and error, making many mistakes along the way, but have had the privilege of having a career I have loved.

My door is always open to both new and experienced groomers and if i can help in any way, I am happy to listen.
I am looking forward to working with BIGA to forward the professionalism of groomers.

To Ask The Groomer, please click here

The HR Consultant - Megan Saint

Hi, I’m Megan. I run a HR Consultancy that supports small businesses by enhancing and protecting their HR practices. 

We offer a range of services to save our clients time, money and resources whilst reducing risk. Our services include but are not limited to support with performance management, discipline, grievance, contracts, employee handbooks and redundancy. We also offer recruitment solutions – including advising on business needs in relation to recruiting an apprentice, contractor or employee.

I am passionate about supporting businesses with their HR but I also have a passion for educating employers on best HR practice to ensure fair and legal treatment of all workers and employees.

I have experience in working with several dog grooming businesses and from my experience, believe that the industry could benefit from increased awareness of employment law and HR practices.

To Ask The HR Consultant, please click here

The British Isles Grooming Association (BIGA)

A Not-for-Profit Trade Association and Community Support Network

 Registered at St. George‚Äôs House, 14 George Street, Huntingdon, Cambs. PE29 3GH. Reg. No. 10085801

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